Brand 305 Refund and Returns Policy
1. Overview
This refund and returns policy outlines the terms and conditions for services provided by Brand 305, including website development, graphic design, and business consulting services. By engaging our services, clients agree to these terms.
2. Service Delivery and Acceptance
Website Development and Graphic Design Projects
- All projects begin with an approved scope of work and timeline
- Clients receive up to three rounds of revisions within the agreed scope
- Final deliverables are provided upon full payment
- Projects are considered accepted if no issues are reported within 5 business days of delivery
Business Consulting Services
- Consulting sessions are scheduled in advance
- Cancellations must be made at least 24 hours before scheduled sessions
- Written deliverables are provided as specified in the service agreement
3. Refund Eligibility
Website Development
- 50% refund if project is canceled before initial design presentation
- 25% refund if project is canceled after initial design approval but before development
- No refund after development has begun
- Additional costs incurred (domains, plugins, themes) are non-refundable
Graphic Design Projects
- 50% refund if canceled before initial concept presentation
- No refund after concept approval
- Custom artwork and licensed materials are non-refundable
Business Consulting
- Full refund for unused prepaid consulting hours if canceled with 7 days notice
- 50% refund for cancellations between 2-6 days notice
- No refund for same-day cancellations or no-shows
- Completed consulting sessions are non-refundable
4. Non-Refundable Items
- Third-party costs (software licenses, stock photos, fonts)
- Domain registration fees
- Hosting fees
- Rush fees
- Administrative fees
5. Refund Process
- Submit refund request in writing to [contact email]
- Include order/project number and reason for refund
- Requests will be reviewed within 5 business days
- Approved refunds are processed within 10 business days
- Refunds are issued using the original payment method
6. Project Termination
Brand 305 reserves the right to terminate projects if:
- Client is unresponsive for more than 30 days
- Project requirements change significantly from original scope
- Client conduct violates our terms of service
- Payment terms are not met
In cases of project termination by Brand 305, refund eligibility will be evaluated on a case-by-case basis.
7. Dispute Resolution
Any disputes regarding refunds will be handled through:
- Direct negotiation
- Professional mediation (if necessary)
- Legal channels (as a last resort)
8. Policy Updates
Brand 305 reserves the right to modify this refund policy at any time. Changes will be communicated to active clients and posted on our website.
9. Contact Information
For refund requests or policy questions:
- Email: Details@brand305.com
Last Updated: [Date]